I want to start off by saying that I really didn’t want to write this review, but unfortunately the actions of the Adam, the Chief Integration Officer, and the rest of the project management team at Sunshine Renewables warrant it.
This is the second time we have contracted Sunshine Renewables for a project on our house. We came back because of the wonderful experience we had with Shannen Munden who sold us on solar + batteries and the installation and site survey teams that have taken care of our property and answered all our questions.
While we had issues with delivery dates on the first project, they pale in comparison to what we have experienced over the last month. There is a clear disconnect between project/business management and the sales/engineering/installation teams.
I have been bullied and talked down to on the phone from Adam when I called out the company for lying to me about a code change that never occurred. I was quoted a system that is 5kWh over the maximum storage limit per the electrical code that was published in 2021 and implemented in 2024. Not even a week after signing the contract, I was told that there would be a change order to increase the cost $1500 citing a change to the city of Houston electrical code regarding the maximum capacity for a battery stack. When I requested additional information in writing, including the written code, I received phone calls instead trying to explain the situation.
Adam called and instead of trying to listen to where we were coming from, berated me for not understanding the code and told me that “most customers will just accept a code change and not actually go and look up the code”. He told me that I need to “trust that he wouldn’t’ lie to me” after someone on his team had already lied to me about the reason for the change. He then sent an email with “options” – none of them being the installation of the complete system at the original agreed upon price. He also told me that even though we had a strict requirement for our battery stack placement due to spacing concerns when we signed the contract, we would not get a full refund if we were to be released from the contract.
We are now four days away from the promised 60 day installation window and no progress has been made. I sit here wishing that I had paid attention to the red flags on the first installation and found a different company to provide the same services.